If desired, our Experience-Based Design experts can augment the design work already underway by design partners. Our team typically begins the building process with understanding what you’re trying to improve and how to create customer experiences unlike any other.

Miron reimagines solutions…
Miron provides experience-based design methodologies and strategies that are original and effective. We specialize in identifying and creating experiences that are unique, original and relevant.

When you are able to identify what to change—when, where and how—your organization is then capable of designing a unique experience with efficiency and effectiveness. Miron offers three unique experience-based design tools to observe the current employee and customer experience, enhance that experience, and intentionally orchestrate those experiences to achieve business results. Innovation comes to life through the eyes of the user experience and helps to ensure desired outcomes happen every time, without fail.

1 - Observation
Using techniques developed by the Miron innovation team, the design team “lives” in the space to see how work really gets done. Our team doesn’t simply compile an inventory of what’s there; we seek to understand what may be missing by focusing on the patterns of interaction and movement of people and information.

2 - Connection Diagramming
Using a network diagram, Miron creates a report that identifies the relative strengths and weaknesses within employee networks. These reports reveal the ”go-to” people, how decisions are made, what tools are required to support the various work processes and the flow of information through the system. Miron sets in motion the interchange necessary to withdraw this information. Components are categorized, displaying the alternatives for expanded efficiency, continuity, connection and captivation. 

3 - Reverse Outcome Modeling
How do you build a new experience? What happens if...? What happens when...? Through structured exercises, Miron identifies the experience areas, attachpoints, outcomes and actionable items that realign and transform how customers and employees experience your organization. Miron sets this transformation into motion by asking the space’s future occupants to articulate ideas, identify current, future and ideal needs, set priorities and identify solutions. If desired, Miron will collaborate with design partners to:

1. Express your organization’s brand by making work visible, and by showcasing thoughtful innovations.
2. Identify spaces that foster the sharing of ideas to support innovation and learning.
3. Help support effective work processes and work styles that compliment diversity and sustainability.
4. Capture the spirit of your organization’s vision and bring it to life within the new setting.