Miron hosts Dr. Leonard L. Berry
and Kent D. Seltman
Miron Construction Co., Inc. recently hosted Dr. Leonard L. Berry and Kent D. Seltman, authors of the recently published book, Management Lessons from Mayo Clinic, for a week-long presentation tour with Wisconsin-based businesses and healthcare organizations.
Mayo Clinic has maintained a premier reputation as a healthcare provider for more than 100 years. This presentation identified the cultural and managerial features that have fueled this enduring success. Based on original research conducted for the recently published book, Management Lessons from Mayo Clinic, Dr. Leonard Berry and Kent Seltman looked deeply into Mayo to find lessons that others can use. Attendees learned how Mayo consistently delivers a service experience that exceeds patients’ expectations and how their organizations can create similar durable service excellence.
Each month, via this website, we will share one of these management lessons and the implications each lesson has for an organization’s operations and facility decisions.